[{"id":"brand-relationship","question":"趣约球和拼场宝是什么关系？","answer":"趣约球是品牌名，拼场宝是小程序产品名。官网统一使用“趣约球｜拼场宝”承接足球场馆订场、拼场和运营管理。","keywords":["趣约球","拼场宝","关系","品牌"],"sourcePath":"/"},{"id":"fees","question":"使用拼场宝需要支付哪些费用？","answer":"在线支付流水费跟随真实交易发生，已包含微信支付官方手续费；Pro 版本按主理人或场馆类型购买，对应版本权益可单独查看。","keywords":["费用","收费","价格","流水费","Pro","支付"],"sourcePath":"/pro-version/"},{"id":"free-vs-pro","question":"免费版和 Pro 版有什么区别？","answer":"免费版每天最多发布 2 场拼场、每个场地最多 3 个管理员、每个主体最多 2 个场地，并支持整场预订、收款、订单、核验和基础报表。Pro 版不限发布次数与管理员数量，每个主体最多 12 个场地，并开放会员卡、账户充值、手机号可见和接口能力。","keywords":["免费版","Pro","区别","版本","权益"],"sourcePath":"/pro-version/"},{"id":"match-failed-refund","question":"拼场失败后怎么办？","answer":"场馆发布拼场时会设置报名截止时间和最少人数。截止前未达到最少人数，系统会按规则处理退款。","keywords":["拼场失败","退款","最少人数","截止"],"sourcePath":"/organizer-operation/"},{"id":"venue-only-booking","question":"场馆可以只做整场预订吗？","answer":"可以。场馆可维护日历和时段价格，开放整场预订，也可以把特定空闲时段发布成拼场。","keywords":["整场预订","订场","只做","场馆"],"sourcePath":"/venue-management/"},{"id":"platform-collection","question":"资金是平台代收吗？","answer":"产品支持场馆申请独立收款商户。订单完成后资金解冻，可用资金下个工作日自动到账，节假日顺延。","keywords":["代收","资金","平台","到账","结算"],"sourcePath":"/payment-settlement/"},{"id":"huifu-merchant","question":"为什么要开通汇付支付商户？","answer":"场馆在线收款需要通过具备支付业务许可的支付机构处理。拼场宝协助场馆开通自己的汇付支付收款商户，平台不代收、不托管订单资金；短信链接签署协议是支付机构侧商户开户流程的一部分。","keywords":["汇付","支付商户","开通","收款"],"sourcePath":"/huifu-merchant/"},{"id":"venue-both-booking","question":"足球场馆可以同时做整场预订和拼场吗？","answer":"可以。场馆维护同一套场地日历、开放时段和价格后，可以开放整场预订，也可以把特定空闲时段发布成拼场。","keywords":["整场","拼场","同时","场馆"],"sourcePath":"/venue-management/"},{"id":"venue-member-assets","question":"足球场馆管理系统可以管理哪些会员资产？","answer":"拼场宝支持统一管理会员余额、标签、次卡、时卡、长包和消费记录，并把订场、拼场和核销记录沉淀到会员经营路径中。","keywords":["会员","次卡","时卡","余额","资产","管理"],"sourcePath":"/venue-management/"},{"id":"venue-reports","question":"场馆如何查看拼场和订场经营情况？","answer":"场馆可以通过今日概览、日报和月报按日期查看拼场、整场、收款、退款和卡券核销情况。","keywords":["报表","经营","日报","月报","概览"],"sourcePath":"/venue-management/"},{"id":"organizer-signup-pay","question":"微信拼场小程序如何完成报名和付款？","answer":"主理人发布拼场并设置人数、价格和截止时间后，球友可以在线报名并使用微信、余额、次卡或时卡完成支付，名额和订单状态由系统记录。","keywords":["报名","付款","支付","拼场","主理人"],"sourcePath":"/organizer-operation/"},{"id":"organizer-waitlist","question":"拼场候补、转让和退款需要人工登记吗？","answer":"不需要依靠群消息手工登记。报名、候补、转让、退款和取消都会进入订单状态，主理人可以按订单追踪处理进度。","keywords":["候补","转让","退款","人工","登记"],"sourcePath":"/organizer-operation/"},{"id":"organizer-verify-member","question":"活动主理人可以管理到场核验和会员吗？","answer":"可以。球友到场后可凭核验码入场，参与过活动的球友也可以沉淀为会员，用于后续活动运营。","keywords":["核验","会员","主理人","入场"],"sourcePath":"/organizer-operation/"},{"id":"payment-view-funds","question":"足球场馆在线收款后如何查看资金？","answer":"场馆开通独立收款商户后，可以查看账户总金额、可用金额、冻结金额和结算记录；订单资金由支付机构按规则处理。","keywords":["资金","收款","账户","结算","查看"],"sourcePath":"/payment-settlement/"},{"id":"payment-methods","question":"拼场宝支持哪些订单支付方式？","answer":"拼场和整场订单支持微信支付、会员余额、次卡和时卡支付，具体可用方式取决于场馆配置和用户持有的会员资产。","keywords":["支付方式","微信","余额","次卡","时卡"],"sourcePath":"/payment-settlement/"},{"id":"payment-no-custody","question":"拼场宝会代收或托管场馆订单资金吗？","answer":"不会。拼场宝协助场馆申请自己的收款商户并展示订单、退款和结算记录，订单资金由具备支付业务许可的支付机构按规则处理。","keywords":["代收","托管","资金","不会"],"sourcePath":"/payment-settlement/"},{"id":"player-find-match","question":"球友如何找到附近的足球拼场？","answer":"球友可以按城市、区域、日期、距离和天气查找附近拼场，进入详情查看人数、价格、地点和报名截止时间。","keywords":["球友","附近","拼场","查找"],"sourcePath":"/player-experience/"},{"id":"player-book-venue","question":"球友可以在微信里直接预订整块足球场吗？","answer":"可以。球友进入场馆详情后可以查看可订日历和时段价格，选择空闲时段提交整场订单并在线支付。","keywords":["球友","预订","足球场","整块"],"sourcePath":"/player-experience/"},{"id":"player-verify-entry","question":"报名后如何完成入场核验？","answer":"订单会记录执行状态并提供核验码；到场后可按场馆规则完成核验和签到。","keywords":["核验","入场","签到","核验码"],"sourcePath":"/player-experience/"}]