[{"id":"brand-relationship","question":"趣约球和拼场宝是什么关系？","answer":"趣约球是品牌名，拼场宝是小程序产品名。官网统一使用“趣约球｜拼场宝”承接足球场馆订场、拼场和运营管理。","keywords":["趣约球","拼场宝","关系","品牌"],"sourcePath":"/"},{"id":"fees","question":"使用拼场宝需要支付哪些费用？","answer":"在线支付流水费按订单类型收取：拼场 3%、整场 1.5%，已包含微信支付官方手续费；Pro 版本按主理人或场馆类型购买，对应版本权益可单独查看。","keywords":["费用","收费","价格","流水费","Pro","支付","拼场手续费","整场手续费","3%","1.5%"],"sourcePath":"/pro-version/"},{"id":"free-vs-pro","question":"免费版和 Pro 版有什么区别？","answer":"免费版每个场地最多 3 个管理员、每个主体最多 2 个场地，并支持发布拼场、整场预订、收款、订单、核验和基础报表。Pro 版不限管理员数量，每个主体最多 12 个场地，并开放会员卡、账户充值、手机号可见和接口能力。","keywords":["免费版","Pro","区别","版本","权益"],"sourcePath":"/pro-version/"},{"id":"match-failed-refund","question":"拼场失败后怎么办？","answer":"场馆发布拼场时会设置报名截止时间和最少人数。截止前未达到最少人数，系统会按规则处理退款。","keywords":["拼场失败","退款","最少人数","截止"],"sourcePath":"/organizer-operation/"},{"id":"venue-only-booking","question":"场馆可以只做整场预订吗？","answer":"可以。场馆可维护日历和时段价格，开放整场预订，也可以把特定空闲时段发布成拼场。","keywords":["整场预订","订场","只做","场馆"],"sourcePath":"/venue-management/"},{"id":"platform-collection","question":"资金是平台代收吗？","answer":"平台代收是新主体的临时体验，不是长期收款方式。尚未进件时，现金拼场可在额度内由平台代收（累计不超过800元、最多5个已支付场次）。额度用尽，或开通并绑定自有收款商户后，即走自有商户收款，不再依赖平台代收。已绑定收款商户的订单由支付机构处理，平台不代收、不托管。整场预订不走平台代收。须完成汇付进件并绑定自有商户后才能提现：代收资金先入平台代收户，开通自有商户后经汇付转到商户账户，不对未进件账户出金。","keywords":["代收","资金","平台","到账","结算","提现","临时体验","出金"],"sourcePath":"/payment-settlement/"},{"id":"huifu-merchant","question":"为什么要开通汇付支付商户？","answer":"场馆在线收款需要通过具备支付业务许可的支付机构处理。平台代收只是新主体的临时体验，不是长期收款方式；额度用尽，或开通并绑定自有汇付收款商户后，即走自有商户，平台不再代收、不托管。短信链接签署协议是支付机构侧商户开户流程的一部分。须完成汇付进件并绑定自有商户后才能提现：代收资金先入平台代收户，开通自有商户后经汇付转到商户账户，不对未进件账户出金。","keywords":["汇付","支付商户","开通","收款"],"sourcePath":"/huifu-merchant/"},{"id":"ball-points-purchase","question":"BALL积分在哪里购买？","answer":"可以购买。平台 BALL 积分可在拼场宝官网「BALL 积分」页扫码，或关注「拼场宝」服务号后在 H5 购买页下单；常见套餐 10 / 20 / 50 / 100 元，约 1 元 = 500 BALL。小程序内也可通过签到、任务奖励、转账和红包获得积分。场馆会员余额充值不是购买 BALL，余额按场馆独立，只能在对应场馆使用。","keywords":["BALL","ball","积分","购买","买积分","官网","服务号","充值"],"sourcePath":"/ball-points/"},{"id":"ball-points-court-spend","question":"积分可以在球场消费吗？","answer":"可以，取决于运营主体发布拼场时选择的价格类型。平台只有一种积分：BALL（场馆/主理人没有独立积分）。发布拼场时可选择「金额」或「积分」：选金额则报名付现金（微信等）；选积分则报名支付平台 BALL。请在拼场详情查看本场是金额场还是积分场。注意：场馆会员余额（各馆独立、订场专用）与平台 BALL 不是同一种资产；整场预订等通常用微信/余额/卡券，不是 BALL。","keywords":["球场消费","积分拼场","用积分报名","积分支付","BALL报名","价格类型","金额或积分"],"sourcePath":"/ball-points/"},{"id":"referral-success","question":"推荐有奖怎么算推荐成功？","answer":"推荐关系在运营主体注册成功时记下，不是普通用户注册。一个主体只记一个推荐人，之后不改。奖励按收款商户（汇付商户）算，不按运营主体。只在这个商户第一次成功绑到「有推荐人」的运营主体时，才算推荐成功：发奖并占名额。推荐人只取这一次绑定的那个主体上记的人。成功绑到没有推荐人的主体，不算成功，不发奖，也不占名额。","keywords":["推荐成功","怎么算推荐","推荐有奖"],"sourcePath":"/ball-points/"},{"id":"referral-when","question":"推荐有奖什么时候发？","answer":"要等收款商户开通已通过、微信实名成功，并且已经成功绑到当前运营主体，推荐奖励才到账。开通失败、重试、还没绑定成功，都不算。开通已通过且微信实名成功，但还没绑到当前主体，不入账。只在该商户第一次成功绑到「有推荐人」的主体时发放。","keywords":["什么时候发","推荐有奖","何时发"],"sourcePath":"/ball-points/"},{"id":"referral-amount","question":"推荐有奖发多少？","answer":"奖励是 BALL 积分，价值 100 元。积分数按当前积分汇率折算，和小程序「我的 → 推荐有礼」展示的数量一致。到账为积分，按平台积分规则使用。同一个收款商户只发一次。","keywords":["发多少","推荐有奖","奖励多少"],"sourcePath":"/ball-points/"},{"id":"referral-when-arrive","question":"推荐奖励什么时候到账？","answer":"要等收款商户开通已通过、微信实名成功，并且已经成功绑到当前运营主体，推荐奖励才到账。开通失败、重试、还没绑定成功，都不算。开通已通过且微信实名成功，但还没绑到当前主体，不入账。只在该商户第一次成功绑到「有推荐人」的主体时发放。","keywords":["什么时候到账","推荐奖励","奖励到账"],"sourcePath":"/ball-points/"},{"id":"referral-amount-points","question":"推荐奖励发多少积分？","answer":"奖励是 BALL 积分，价值 100 元。积分数按当前积分汇率折算，和小程序「我的 → 推荐有礼」展示的数量一致。到账为积分，按平台积分规则使用。同一个收款商户只发一次。","keywords":["发多少积分","推荐奖励","多少积分"],"sourcePath":"/ball-points/"},{"id":"referral-not-paid","question":"推荐有奖为什么没发？","answer":"这些情况不发：主体注册时没有推荐人；开通失败、重试，或还没绑定成功；开通已通过且微信实名成功，但还没绑到当前主体；绑到的主体没有推荐人（这种不发奖，也不占名额，之后绑到有推荐人的主体仍可以发这一次）；这个商户已经占过名额，再绑其他主体不再发；推荐人与被推荐人的账号、绑定手机号、微信 openid 任一相同（不发积分，但这次仍占名额，之后不改发给别人）。在「我的 → 推荐有礼」列表里：商户已经绑到当前主体、开通也完成，但名额在别的主体上时，显示「已开通（不再奖励）」，不展示积分。自荐占住名额的那一行仍是「推荐成功」，只写「未发放」，不展示积分数。","keywords":["为什么没发","推荐有奖","没发"],"sourcePath":"/ball-points/"},{"id":"referral-not-arrived","question":"推荐奖励为什么没到账？","answer":"这些情况不发：主体注册时没有推荐人；开通失败、重试，或还没绑定成功；开通已通过且微信实名成功，但还没绑到当前主体；绑到的主体没有推荐人（这种不发奖，也不占名额，之后绑到有推荐人的主体仍可以发这一次）；这个商户已经占过名额，再绑其他主体不再发；推荐人与被推荐人的账号、绑定手机号、微信 openid 任一相同（不发积分，但这次仍占名额，之后不改发给别人）。在「我的 → 推荐有礼」列表里：商户已经绑到当前主体、开通也完成，但名额在别的主体上时，显示「已开通（不再奖励）」，不展示积分。自荐占住名额的那一行仍是「推荐成功」，只写「未发放」，不展示积分数。","keywords":["为什么没到账","没到账","推荐奖励"],"sourcePath":"/ball-points/"},{"id":"referral-self","question":"自己推自己算不算推荐有奖？","answer":"推荐人与被推荐人的账号、绑定手机号、微信 openid 任一相同，不发积分。这次仍占名额，之后不改发给别人。在「我的 → 推荐有礼」里，自荐占住名额的那一行仍是「推荐成功」，只写「未发放」，不展示积分数。","keywords":["自己推自己","推荐有奖","不发积分"],"sourcePath":"/ball-points/"},{"id":"referral-self-account","question":"自己推荐自己算不算推荐有奖？","answer":"推荐人与被推荐人的账号、绑定手机号、微信 openid 任一相同，不发积分。这次仍占名额，之后不改发给别人。在「我的 → 推荐有礼」里，自荐占住名额的那一行仍是「推荐成功」，只写「未发放」，不展示积分数。","keywords":["自己推荐自己","自己推荐","推荐有奖"],"sourcePath":"/ball-points/"},{"id":"referral-once-per-merchant","question":"一个收款商户绑多个运营主体会多次发奖吗？","answer":"不会。奖励按收款商户（汇付商户）算，不按运营主体。同一个收款商户只发一次。只在第一次成功绑到「有推荐人」的运营主体时发奖并占名额；占过名额之后，再绑其他主体不再发。第一次成功绑到没有推荐人的主体，不发奖也不占名额，之后再绑到有推荐人的主体，仍可以发这一次。推荐人只取发奖这次绑定的那个主体上记的人。在「我的 → 推荐有礼」列表里，商户已经绑到当前主体、开通也完成，但名额在别的主体上时，显示「已开通（不再奖励）」，不展示积分。","keywords":["多次发","多个主体","绑多个"],"sourcePath":"/ball-points/"},{"id":"venue-both-booking","question":"足球场馆可以同时做整场预订和拼场吗？","answer":"可以。场馆维护同一套场地日历、开放时段和价格后，可以开放整场预订，也可以把特定空闲时段发布成拼场。","keywords":["整场","拼场","同时","场馆"],"sourcePath":"/venue-management/"},{"id":"venue-member-assets","question":"足球场馆管理系统可以管理哪些会员资产？","answer":"拼场宝支持统一管理会员余额、标签、次卡、时卡、长包和消费记录，并把订场、拼场和核销记录沉淀到会员经营路径中。","keywords":["会员","次卡","时卡","余额","资产","管理"],"sourcePath":"/venue-management/"},{"id":"venue-reports","question":"场馆如何查看拼场和订场经营情况？","answer":"场馆可以通过今日概览、日报和月报按日期查看拼场、整场、收款、退款和卡券核销情况。","keywords":["报表","经营","日报","月报","概览"],"sourcePath":"/venue-management/"},{"id":"organizer-signup-pay","question":"微信拼场小程序如何完成报名和付款？","answer":"运营主体发布拼场时可设置人数、价格类型（金额或积分）、截止时间等；球友在线报名。金额场可用微信、余额、次卡或时卡（以场馆配置为准）；积分场用平台 BALL 支付。名额和订单状态由系统记录。","keywords":["报名","付款","支付","拼场","主理人"],"sourcePath":"/organizer-operation/"},{"id":"organizer-waitlist","question":"拼场候补、转让和退款需要人工登记吗？","answer":"不需要依靠群消息手工登记。报名、候补、转让、退款和取消都会进入订单状态，主理人可以按订单追踪处理进度。","keywords":["候补","转让","退款","人工","登记"],"sourcePath":"/organizer-operation/"},{"id":"organizer-verify-member","question":"活动主理人可以管理到场核验和会员吗？","answer":"可以。球友到场后可凭核验码入场，参与过活动的球友也可以沉淀为会员，用于后续活动运营。","keywords":["核验","会员","主理人","入场"],"sourcePath":"/organizer-operation/"},{"id":"payment-view-funds","question":"足球场馆在线收款后如何查看资金？","answer":"场馆开通独立收款商户后，可以查看账户总金额、可用金额、冻结金额和结算记录；订单资金由支付机构按规则处理。","keywords":["资金","收款","账户","结算","查看"],"sourcePath":"/payment-settlement/"},{"id":"payment-methods","question":"拼场宝支持哪些订单支付方式？","answer":"拼场订单：发布时选「金额」则支持微信、会员余额、次卡、时卡（以场馆配置为准）；选「积分」则仅支持平台 BALL。整场订单支持微信支付、会员余额、次卡和时卡。平台只有一种积分 BALL，运营主体没有独立积分。","keywords":["支付方式","微信","余额","次卡","时卡","积分","BALL"],"sourcePath":"/payment-settlement/"},{"id":"payment-no-custody","question":"拼场宝会代收或托管场馆订单资金吗？","answer":"平台代收是新主体的临时体验，不是长期收款方式。尚未进件的现金拼场可在额度内由平台代收；额度用尽，或开通并绑定自有收款商户后，即走自有商户，平台不代收、不托管。整场不走平台代收。须完成汇付进件并绑定自有商户后才能提现：代收资金先入平台代收户，开通自有商户后经汇付转到商户账户，不对未进件账户出金。","keywords":["代收","托管","资金","不会"],"sourcePath":"/payment-settlement/"},{"id":"player-find-match","question":"球友如何找到附近的足球拼场？","answer":"球友可以按城市、区域、日期、距离和天气查找附近拼场，进入详情查看人数、价格、地点和报名截止时间。","keywords":["球友","附近","拼场","查找"],"sourcePath":"/player-experience/"},{"id":"player-book-venue","question":"球友可以在微信里直接预订整块足球场吗？","answer":"可以。球友进入场馆详情后可以查看可订日历和时段价格，选择空闲时段提交整场订单并在线支付。","keywords":["球友","预订","足球场","整块"],"sourcePath":"/player-experience/"},{"id":"player-verify-entry","question":"报名后如何完成入场核验？","answer":"订单会记录执行状态并提供核验码；到场后可按场馆规则完成核验和签到。","keywords":["核验","入场","签到","核验码"],"sourcePath":"/player-experience/"},{"id":"player-personal-yueqiu","question":"个人怎么约球？","answer":"个人约球常见三种情况：① 参加别人的场：小程序底部「拼场」报名，或「地图」查看拼场与球队活动；② 自己组织：底部「球队」→ 我的球队/本地球队 → 球队详情 →「发活动」（需发活动权限；无球队可先创建球队；原独立个人约球已下线）；③ 场馆/主理人经营发场：经营首页 →「发布拼场」。","keywords":["个人约球","约球","发约球","发活动","球队","发布拼场"],"sourcePath":"/player-experience/"}]